For ages 21 and above

Responsible gaming guidelines at 55bd

Online betting and casino gaming is a form of entertainment — and it stays enjoyable only when you know your limits. 55bd wants every user to play with awareness and stay safe.

Age 21+ required Set deposit limits Self-exclusion option 24/7 live support

21+ Age limit and our core principles

55bd is an entertainment platform for adults only

21+

Opening an account, making a deposit, or participating in any game on the 55bd platform is permitted only for individuals aged 21 or above. We reserve the right to close accounts of minors immediately. You can find more details in our Terms and Conditions.

The purpose of online betting or casino games should be entertainment, not a primary source of income. 55bd believes that a responsible player understands their budget, time, and state of mind before playing. There is no guarantee of winning — the outcome of every game depends entirely on chance. Betting should therefore be treated as the cost of entertainment.

When you create an account at 55bd, you are required to go through an age verification process. In accordance with our Privacy Policy, the information collected is used solely for identity verification and account security. It is also the account holder's responsibility to ensure that no minor uses someone else's account.

If you believe someone you know is using this platform while underage, please inform us via our 24/7 live chat or email — we will take action promptly.

Tools for setting your own limits

Features available at 55bd to help you stay in control

Deposit Limit

Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded.

Deposit control

Session Time Limit

Set a maximum duration for each playing session. When the time is up, the system will automatically alert you to take a break.

Time management

Loss Limit

Decide in advance the maximum amount you are willing to lose within a given period. Once this limit is reached, you will not be able to continue playing.

Loss control

Cooling-Off Break

If you want to take a short break, temporarily deactivate your account for anywhere from 24 hours to 30 days.

Temporary break

Self-Exclusion

Choose self-exclusion to close your account for a longer period — from 6 months up to permanently. Your account cannot be reactivated while the exclusion is in effect.

Long-term closure

Support Contact

To set any of these tools or to get help, contact 55bd's 24/7 live chat or email — support is available in Bengali.

Direct support

Set your limits

Fill in the form below to let the support team know your preferred limits — they will apply them to your account.

Choose limit type

Duration

Amount (in Taka) — where applicable

Username

This form does not send information directly — after submitting, let our team know your preferences via live chat.

Warning Signs of Problem Gambling

Stop and seek help if you notice these signs

Playing to recover lost money

Repeatedly placing bets to recover losses, and wanting to bet more each time, is a dangerous pattern.

Warning

Spending beyond your means

Betting with money meant for rent, food, or essential expenses, or borrowing from others to play.

Financial Harm

Skipping sleep or work to play

Staying up late or neglecting work or studies to play for long stretches at a time, and being unable to stop.

Impact on Daily Life

Hiding it from family

A strong urge to conceal how much you are playing or spending from family or close ones.

Social Impact

Feeling restless when not playing

Feeling restless, irritable, or empty after not playing for a long time — this can be a sign of dependence.

Psychological Dependence

Playing to escape problems

Repeatedly turning to gaming to get temporary relief from stress, loneliness, or family problems.

Mental Health

If you notice even one of the signs above, pause and ask yourself — is gaming controlling your life? There is no reason to feel ashamed, but getting help is important. The 55bd support team and the people close to you are here for you.

Where to Get Help

You are not alone — there are multiple ways to get support

55bd Live Support

Chat with our team via live chat 24 hours a day, 7 days a week. Support is available in Bengali — let us know directly if you want to self-exclude or set limits.

24/7 Support

Contact by Email

You can also write to the 55bd support team by email outside of live chat. Send a detailed message and you will receive a prompt reply.

Email Support

Family and Friends

Talk openly with the people close to you. Often, the understanding and support of someone you know is the biggest help at the first step.

Family Support

Mental Health Professionals

Consult a professional psychiatrist or counsellor. Mental health services are available at government hospitals in Bangladesh.

Professional Support

Community Support Groups

You can join a social worker or community support group to help overcome dependence. It is easier to deal with as a group than alone.

Community Support

Make Your Own Plan

Set a monthly budget, keep a log of your gaming time, and review yourself once a week. Small steps lead to big changes.

Self-Control

The FAQ section on the 55bd platform has answers to many more questions about responsible gambling. Do not hesitate to contact us with any issue — our support team assists in both Bengali and English.

55bd's Commitment to Responsible Gambling

What we do to build a safe gaming environment

Our Safety Pledge

Immediate account closure for anyone under 21 years of age
No promotional messages are sent during a self-exclusion period
Proactive contact when unusual betting patterns are detected
Ability to view gaming history and spending on every account
Financial transactions and personal data secured with SSL encryption

Our Responsibility to Players

Responsible gambling information kept readily available in Bengali
Fast and empathetic support via 24/7 live chat and email
Self-limit and self-exclusion requests processed with the highest priority
Concerns raised by family members taken seriously
Ability to download gaming history, which helps with financial review

Responsible gambling is not just about following rules — it is a core value at 55bd. We believe that a player who knows their limits is the one who finds genuine enjoyment over the long term. That is why we place entertainment first and always speak out against harmful addiction.

Practical Tips for Safe Gambling

Keep these habits in mind before each session

Set a goal

Decide how much money and how long you will play before you start — and stick to it.

Planning

Keep a clear head

Never play under stress or while drinking — poor judgment leads to bad decisions.

Mental Health

Take regular breaks

After about an hour of play, get up, drink some water, take a walk. Breaks keep your mind clear.

Healthy Habits

Keep track

Once a month, review your total wins and losses. Looking at the numbers gives you a clear picture of reality.

Financial Awareness

Gaming stays enjoyable only when it does not affect other areas of your life — family, work, health. 55bd wants you to play with a clear mind and sound judgment, and never hesitate to reach out to us for support whenever you need it.

Responsible Gaming — Common Questions & Answers

Most of the answers you are looking for are right here

To request self-exclusion, contact 55bd's 24/7 live chat or email and provide your account username along with how long you want to be excluded. Once the exclusion is active, your account cannot be reactivated before the period ends. If you choose permanent self-exclusion, your account will be closed for good.

Yes, a deposit limit takes effect as soon as it is set. If you want to increase the limit, it does not take effect immediately — there is a set waiting period, which ensures that no one raises the limit on impulse and overspends.

Start by talking to them directly and with care. If they are ready to get help, contact 55bd support together and request self-exclusion or limit settings. If needed, seek help from a professional counsellor or mental health specialist.

Yes. Your account balance is fully protected during a cooling-off period or self-exclusion. Once the break ends, you can withdraw as normal. If you face any issues, let the support team know.

Yes. The World Health Organization recognises gambling and gaming addiction as a mental health condition. It is not a sign of weak willpower — it is a treatable condition. Recovery is possible with timely help and professional guidance.

Yes. All responsible gaming communications at 55bd are completely confidential. Your personal information and the details of your situation are not shared with any third party. Our support team works solely to help you.