55bd's Privacy Policy

55bd is an online entertainment platform where users in Bangladesh enjoy sports betting, live casino, and slots. We believe your personal privacy is a fundamental right. This privacy policy ("Policy") describes what information 55bd collects, how that information is used, with whom and under what circumstances it may be shared — and what rights you have in this regard.

This policy applies to the 55bd website, mobile application, and all related services. By creating an account on the site or by using the services, you are considered to have accepted the terms of this policy. This policy should be read together with our Terms and Conditions, as both documents govern our relationship with you.

55bd collects your information in several ways. This information falls into two categories — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you create an account, make a deposit, or seek support, you provide the following information:

• Full name, date of birth, and national identity card details
• Mobile number and email address
• Residential address
• Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket)
• Documents submitted for identity verification
• Your messages and information when contacting customer support

2.2 Information Collected Automatically

When you use 55bd, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Session logs — login time, features used, betting history
• Browsing data collected via cookies and similar technologies
• Transaction details and amounts

2.3 Information Received from Third Parties

For identity verification or fraud prevention, we may verify your identity-related information with trusted third parties. However, your mobile banking password or PIN is never collected through this process.

55bd uses your information only for lawful and specific purposes. Those purposes are clearly set out below:

3.1 Account Management and Identity Verification

Your information is used to create and manage your account and to verify your identity. This ensures that only users of the correct age and valid status can access the platform.

3.2 Processing Financial Transactions

Your provided information is used to process deposit and withdrawal transactions and to prevent financial fraud. For transactions via bKash, Nagad, and Rocket, the necessary information may be verified with the relevant service provider.

3.3 Improving Services

Your usage patterns are analysed to improve 55bd's services, add new features, and resolve technical issues.

3.4 Ensuring Responsible Gaming

We monitor your gaming activity to identify potentially problematic behaviour and to offer you support in a timely manner. Read our detailed policy on responsible gaming.

3.5 Communication and Support

We use your contact information for account-related notifications, transaction confirmations, and customer service purposes. Your consent will be required for marketing messages.

55bd never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Third-party software providers required for platform operations (such as payment gateways, game providers, and technical support) receive only the information necessary for their specific role. They may not use this information for any other purpose.

4.2 Legal Obligations

We may be legally required to disclose your information in response to legal requirements, court orders, or valid demands from government authorities.

4.3 Fraud and Security

Relevant information may be shared with the appropriate authorities as part of investigations related to money laundering prevention or cybersecurity.

The 55bd website and app use various types of cookies and similar technologies. These technologies help improve your experience and keep the platform secure.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and operate the site's core functions. Without them, the site cannot function properly.

5.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the site and to improve services. This information is processed in aggregate form — no individual user is identified separately.

5.3 Preference Cookies

These cookies store language selection and other personalised settings so that you do not have to configure them again each time you visit.

Most modern browsers offer options to control cookies. However, disabling essential cookies may limit the site's functionality.

55bd uses industry-standard security measures to keep your information safe.

6.1 Technical Safeguards

All data transmissions are secured by SSL (Secure Socket Layer) encryption. Stored data is also encrypted, and only authorised staff can access specific information on a need-to-know basis.

6.2 Data Retention Period

Necessary information is retained while your account is active. Even after an account is closed, financial and transaction-related information may be kept for a defined period to meet legal requirements.

6.3 Staff Training and Access Controls

Staff who can access your information are trained on privacy matters and operate under strict access control policies. 55bd conducts regular security audits.

As a 55bd user, you have certain important rights over your own information:

7.1 Right to Access

You may request at any time to know what information 55bd holds about you. Contact customer support to do so.

7.2 Right to Correction

If your account contains incorrect or outdated information, you may request that it be corrected. In some cases, documents may need to be submitted as part of the verification process.

7.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal or contractual obligations.

7.4 Right to Opt Out of Marketing

You may stop receiving promotional messages at any time. Essential account-related notifications will continue to be sent.

7.5 Filing a Complaint

If you have any concerns about your data protection, contact our support team. We will review your complaint promptly and carefully.

55bd strictly does not provide services to anyone under the age of 21. Our platform is for adults aged 21 and above only (21+).

Age is verified at registration, and if a user is found to be under 21, their account will be closed immediately and the relevant information will be processed in accordance with the law.

If you become aware that an underage member of your family is using 55bd, notify our support team immediately.

55bd may update this privacy policy as needed. When changes are made, the updated policy with a new date will be published on this page.

For significant changes, we will send a notification to your registered mobile number or email. A full overview of 55bd's services is available on our About Us page.

If you continue to use 55bd after a change, it will be assumed that you have accepted the revised policy. We recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, contact our support team. We are available in both Bengali and English, 24 hours a day, 7 days a week.

For more details about this privacy policy, visit our FAQ section, where common questions are answered in plain language.